You can make payment by using PayPal or your credit/debit card.
Simply checkout and PayPal will give you the option to pay by credit/debit card if you do not have a PayPal account.
All orders placed will be dispatched within 7 working days of receiving order. If you have any questions or queries regarding delivery please contact us before placing your order.
Delivery of your items will take between 3-5 days of being dispatched.
At Kitty's Handmade we want your to be completely happy with your purchase. We take great pride in our reputation for quality and service.
However, if for whatever reason you are not satisfied with your purchase you may return the product to us in its original condition.
You may do this within 7 days of receipt. This applies to all of our products except for customised or commissioned items. We will not be obliged to accept the return of any goods at a later date. Your statutory rights are not affected.
Refunds can only be given on items received by us. The safe return of goods is the customers' responsibility – please use Royal Mail Special Delivery.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If the items returned are in perfect condition with the original packaging and invoice we will issue a full refund. All refunds will be issued by the same payment method as was originally used to pay for the items. Please note that we are only able to process returns and refunds when dealing with the original purchaser of the goods.
Should you have any questions, please do not hesitate to contact us.
Booking a workshop
Due to the nature of workshops and the fact that there are limited spaces, workshops are non-refundable and there are no transfers or reschedules, I would therefore ask you to please check your diary and availability carefully before you sign up. However, if you’re unable to attend, you are welcome to send someone in your place.
Our right to cancel a workshop
If for any reason a workshop is cancelled, I will try to give you as much warning as possible. I will refund any fees or transfer you to a workshop of the same price, space permitting. However, I cannot accept responsibility for wasted travel or other costs or for disappointment.